We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at support@waifuworld.us. Returns are sent to:
Thrive3PL
3800 Brittmoore Road, Suite 190
Houston, TX 77043
United States
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions and non-returnable items
Certain items cannot be returned: custom or personalised products, personal care goods, perishable goods, and hazardous materials, flammable liquids or gases. Get in touch if you have questions about a specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.
European Union 14-day cooling-off period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. As above, the item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging, and you will need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your return, contact us at support@waifuworld.us.
Return shipping costs
For faulty, damaged or incorrect items, we cover return shipping. For change-of-mind returns outside the EU cooling-off period, return shipping is at your expense unless we state otherwise in writing.
Questions about a return: support@waifuworld.us
Section 26 — Right of Withdrawal (Consumers)
If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us at support@waifuworld.us of your decision by an unequivocal statement before the withdrawal period expires. If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back. You must send the goods back without undue delay and in any event no later than 14 days from the day you communicate your withdrawal. You bear the direct cost of returning the goods. You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.